We want you to love your coffee. Here's how returns and refunds work. If anything isn't right, email hello@cyclebros.co.uk with your order number and we'll sort it out.
Perishable goods
Coffee is a perishable food product, so for hygiene and safety reasons we can't accept returns simply because you've changed your mind once an order has been dispatched. This is a standard exemption under the Consumer Contracts Regulations. Your statutory rights under the Consumer Rights Act 2015 are not affected.
Damaged, faulty or incorrect orders
If your order arrives damaged, faulty, or it's not what you ordered, please contact us within 7 days of delivery with your order number and, if possible, a photo. We'll arrange a replacement or a full refund, your choice. You won't need to pay return postage for our mistakes.
Wrong grind?
Ordered the wrong grind? Get in touch as soon as you can, ideally the same day. If it hasn't been roasted and dispatched yet, we can usually change it. After dispatch we're unable to change the grind, as it's already a made-to-order food product.
How refunds are made
Approved refunds are issued to your original payment method via Stripe. Once processed, it typically takes 5-10 working days for the funds to appear, depending on your bank or card provider.
Contact
Questions about a return? Email hello@cyclebros.co.uk and we'll help.